Start with a clear, confidential enquiry.
Tell us the practical help you need. A coordinator will respond with the next appropriate step.
Speak with the care team.
Use the secure enquiry form for a general request, or contact the team directly for practical coordination.
Contact the nearest emergency service or hospital immediately.
Questions patients often ask
These answers provide general coordination information. Questions about diagnosis, risks or treatment require a qualified clinician.
Ask a different question →What information should I include?+
Provide your name, country, contact details, treatment area and a brief description of the assistance needed. Do not include passport details or upload medical files in the general form.
How quickly will the team respond?+
The team aims to respond promptly, but timing can vary by case complexity, time zone and information required. Urgent medical symptoms require local emergency care.
Does submitting the form confirm treatment?+
No. It begins a coordination conversation. A hospital or qualified clinician must review the case before any treatment plan can be considered.